CoreProduct Support
Included with eligible software
- Documentation and routine email assistance
- Billing and licensing help
- Defect reporting
- No urgent-response commitment
CoreVar support
Expert help for systems
that cannot stand still.
Choose annual support coverage for your CoreVar products and deployments. Paid plans add defined response commitments, engineering escalation, and operational guidance.
Annual support
Choose the response level
your operation needs.
Pricing is based on the CoreVar software and deployments covered by the agreement. Your exact scope, price, term, calendar, and policy are reviewed in the management portal before payment.
Business Support
$6,000+ per year
Greater of $6,000 or 15% of covered annual software fees.
- 8×5 technical support
- P1 production-down initial response within four business hours
- Troubleshooting and upgrade guidance
- Annual upfront term
Enterprise Support
$24,000+ per year
Greater of $24,000 or 25% of covered annual software fees.
- P1 critical-incident coverage, 24×7 when operational readiness is confirmed
- P1 initial response within one elapsed hour
- Engineering escalation and incident reviews
- Scheduled operational reviews
Strategic
Custom typically from $60,000/year
- Enterprise coverage included
- Named technical account manager
- Scoped architecture and planning sessions
- Coordinated major upgrades
Clear commitments
Know exactly what
your agreement covers.
Before purchase, we confirm the covered products and deployments, annual software-fee basis, coverage dates, support calendar, response policy, and terms. A qualified human response—not an automated receipt—starts fulfillment of a response commitment.
Response targets are not guaranteed resolution times or uptime commitments. Enterprise 24×7 coverage applies to qualifying P1 critical incidents; noncritical requests follow the calendar in the agreement.