For CoreMQ technical and marketplace support, email support@corevar.com.
Include your cloud provider, offer and plan, CoreMQ version, deployment region, Kubernetes version, relevant timestamps, and a description of the behavior. Remove passwords, connection strings, private keys, certificates, MQTT payloads, and other sensitive customer data from diagnostic files.
Support covers CoreMQ installation, configuration, product defects, and Marketplace deployment issues. Operation and billing of the customer's cloud infrastructure, Kubernetes cluster, database, Redis service, DNS, load balancers, and certificates remain with the customer and the applicable cloud provider.
CoreVar acknowledges support requests during United States Pacific business hours, excluding holidays. Unless a separate written support agreement applies, response and resolution times are targets rather than service-level commitments.
Potential security vulnerabilities should be reported privately to security@corevar.com. Do not publicly disclose a suspected vulnerability before CoreVar has had a reasonable opportunity to investigate and remediate it.